Returns and Refunds Policy
Returns & Refunds Policy
Effective Date: 6 August 2026
At TC's 3D's, we want you to be completely satisfied with your purchase. This policy explains your rights and how we handle returns, replacements and refunds.
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.
1. Cancelling Your Order
Standard (Non-Personalised) Products
If you purchase a standard, non-personalised product, you have the right to cancel your order within 14 days of receiving your goods.
To exercise this right, you must notify us within 14 days of delivery.
Once you've notified us, you have a further 14 days to return the item.
Returned products must be:
Unused.
In their original condition.
Returned with all original packaging where possible.
Securely packaged to prevent damage during transit.
Unless the item is faulty, damaged or supplied incorrectly, you are responsible for the cost of returning the goods.
2. Personalised & Custom-Made Products
Many of our products are personalised or manufactured specifically to your requirements.
Under UK consumer law, personalised or custom-made items cannot normally be cancelled or returned simply because you have changed your mind.
However, if a personalised or custom-made product is faulty, damaged or not as described, your statutory rights remain unaffected.
3. Faulty, Damaged or Incorrect Items
Please inspect your order as soon as it arrives.
If your order is:
Damaged in transit
Faulty
Incorrect
Not as described
please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
Your order number.
A description of the problem.
Clear photographs of:
the product;
the packaging; and
the shipping label.
Depending on the circumstances, we may offer:
A replacement.
A repair.
A partial refund.
A full refund.
This will be done in accordance with your rights under UK consumer law.
4. Items That Cannot Be Returned
We cannot accept returns for:
Personalised or custom-made products unless faulty or not as described.
Products that have been used beyond what is necessary to inspect them.
Products damaged after delivery due to misuse, accidental damage or improper care.
Products that have been modified or altered after delivery.
Products that have been incorrectly installed.
Products damaged by overloading, excessive force or use outside their intended purpose.
Products damaged through prolonged exposure to direct sunlight, excessive heat, moisture or harsh environmental conditions where this is contrary to our Product Care & Safety guidance.
5. Return Postage
If you are returning an item because:
You changed your mind
You are responsible for the cost of returning the item.
The item is faulty, damaged or incorrect
TC's 3D's will reimburse reasonable return postage costs or provide a prepaid return label where appropriate.
We recommend using a tracked delivery service, as we cannot accept responsibility for returned parcels that are lost in transit.
6. Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If a refund is approved, it will be issued to your original payment method within 14 days of receiving the returned goods (or evidence that they have been returned where applicable).
Your bank or payment provider may take additional time to process the refund.
7. Exchanges
We only offer exchanges where:
The item is faulty.
The wrong item has been supplied.
The item has been damaged during transit.
If you wish to change the colour, size or design of a non-personalised product before production begins, please contact us as soon as possible. We will do our best to accommodate your request.
8. How to Request a Return
To request a return, replacement or refund, please contact us:
TC's 3D's
Website: tcs3dprinting.co.uk
Email: tcs3ds@gmail.com
Please include:
Your name.
Order number.
A description of the issue.
Photographs where applicable.
We aim to respond to all enquiries within 2 working days.