Shipping and Delivery Policy
Shipping & Delivery Policy
Effective Date: 6 August 2026
At TC's 3D's, we take pride in producing high-quality 3D printed products. Whether you've ordered a display model, tool holder, home décor, sign, storage solution, toy or seasonal decoration, every order is carefully inspected and securely packaged before dispatch.
1. Order Processing & Production
Most of our products are made to order and manufactured using 3D printing technology.
Please allow 2–3 working days for your order to be printed, finished, quality checked and carefully packaged before dispatch.
Some items may be held in stock and may be dispatched sooner.
Larger, more complex or multi-item orders may require additional production time. If there is likely to be a significant delay, we will contact you using the email address provided with your order.
Please note that production time is separate from delivery time.
Orders are processed Monday to Friday, excluding UK public holidays.
2. FREE UK Delivery
We are pleased to offer FREE Standard UK Delivery on all orders.
The cost of delivery is already included in the price of our products, so there are no additional standard shipping charges at checkout.
Where available, optional upgraded delivery services may be offered at an additional cost.
3. Delivery Services
Orders are dispatched using trusted delivery providers, including:
Royal Mail
Evri (where appropriate)
Other reputable courier services where necessary
The delivery service used will depend on the size, weight and destination of your order.
4. Estimated Delivery Times
Once your order has been dispatched, estimated delivery times are:
FREE UK Standard Delivery: 2–5 working days
Tracked Delivery: 1–3 working days (where available and selected)
International Delivery: Delivery times vary depending on the destination country.
For most UK orders, the total turnaround time from placing your order to delivery is approximately 4–8 working days.
Please note that these times are estimates and are not guaranteed.
5. Dispatch Confirmation
Once your order has been dispatched, you will receive a confirmation email.
Where applicable, tracking details will also be provided.
6. Delivery Delays
Whilst every effort is made to dispatch and deliver orders promptly, delays may occasionally occur due to circumstances beyond our control, including:
Royal Mail or courier delays.
Severe weather.
Industrial action.
Customs processing.
Peak seasonal demand.
Other unforeseen circumstances.
TC's 3D's cannot accept responsibility for delays caused by third-party delivery providers.
7. Delivery Address
Please ensure your delivery address is accurate before placing your order.
TC's 3D's cannot be held responsible for delayed or failed deliveries resulting from incorrect or incomplete address details provided by the customer.
If an order is returned to us due to an incorrect address, additional postage costs may be payable before the order can be re-dispatched.
8. Lost Parcels
If your parcel has not arrived within a reasonable time after dispatch, please contact us at tcs3ds@gmail.com.
We will work with the delivery provider to investigate the issue.
A parcel will only be considered lost once the courier has completed its investigation in accordance with its procedures.
9. Damaged Deliveries
Please inspect your order as soon as it is delivered.
If your order arrives damaged, faulty or incomplete, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
Your order number.
A description of the issue.
Clear photographs of:
the product;
the packaging; and
the shipping label.
Where appropriate, we will arrange a replacement, repair or refund in accordance with UK consumer law.
10. International Orders
Where international shipping is available, customers are responsible for any customs duties, import taxes or other charges imposed by their country's authorities unless otherwise stated.
Delivery times for international orders will vary depending on the destination.
11. Risk & Ownership
Ownership of your goods transfers to you once payment has been received in full.
Responsibility for the goods passes to you upon successful delivery to the address provided during checkout.
12. Contact Us
If you have any questions about shipping or delivery, please contact us:
TC's 3D's
Website: tcs3dprinting.co.uk
Email: tcs3ds@gmail.com
We aim to respond to all enquiries within 2 working days.